Frequently asked questions

How to register on a website?

To register on the website - click the "Register" button on the main page. It is necessary to fill in the appropriate fields of the registration form, read the terms of the User Agreement and tick the "I agree" box next to the terms of the User Agreement. Then click the "send" button. An e-mail with a link for confirmation should be sent to the e-mail box specified during registration. To complete the registration process, follow the instructions given in the e-mail.

What if I did not receive a confirmation email?

First of all, you should check the spam folder in your mailbox (specified during registration). If the message is in the spam folder, you should mark it as "not undesirable" for the possibility of receiving messages from us in the future. If you did not find the messages in the spam folder, try using the "Send a confirmation again" link located under the "Login" button on our site. If these actions did not help, then you may have entered an incorrect e-mail address during the registration. In this case, try to fill out the registration form again, carefully checking the e-mail address. If this does not solve the problem, please contact our support team in any way that is convenient for you.

What if I forgot my password?

If you forgot your password, click on the "Recover password" link located next to the "Login" button on the main page of our website. Go to your inbox specified during registration and follow the instructions in the letter with the subject "Password recovery".

Can I change my email address, password and other personal information after registration?

User data can be changed after registration. In order to do this, go to your account and change the required fields. Follow the instructions that appear in the completion window of the user data editing process to complete the profile modification process.

How to setup two-factor authentication?

To use two-factor authentication, you need to install the Google Authenticator application from Google Play stores or the Apple App Store. Then, go to our website, open the "User Settings" in the user profile and click the "Enable Two-Factor Authentication" button. Then follow the instructions to set up your account authentication. In case your smartphone was lost or you lost access to the application, contact our support service in any way convenient for you.

What are the working hours of customer support?

In case of any questions, please contact our customer service department in any way convenient for you. Opening hours: Monday - Friday: 10:00 - 19:00h Moscow time.

What cryptocurrencies can I mine on your service?

At the moment we offer contracts for two currencies, which, in our opinion, currently deserve the greatest confidence - Bitcoin (SHA256) and LiteCoin (Scrypt).

How to get a contract for cloud mining?

To purchase a contract, you need to perform a few simple steps: after registering on our site, open the tab with contracts. Choose the most suitable or several options, click the "Buy" button. You will be offered several payment methods in the window that will appear. You can choose the most suitable of them and click the "Pay" button. Then, follow the instructions in the dialog box that will appears.

What does the maintenance fee include?

Maintenance fee is charged from every user who set up a contract. This fee includes all the charges related to cryptocurrency mining (equipment cooling, electricity bill, hosting services, around-the- clock miners control and maintenance). The precise information about the service fee you will find in the contract.

What types of contracts do you offer?

We offer 4 types of contracts:

  • Bitcoin Mining 2025 (lifetime contract)
  • Litecoin Mining 2025 (lifetime contract)
  • Bitcoin Mining 365 (contract for 12 months)
  • Litecoin Mining 365 (contract for 12 months)

More detailed information on the contracts for cloud mining you can find by following this link

Which pools do you use for mining?

We do not publish a list of pools that we use. Our main criteria for a good pool are reliability, a reasonable commission and the number of rejections. We are planning to start mining a small amount of cryptocurrency in solo mode (and transfer the collected commission to our users).

How to check the accuracy of calculations?

Our company guarantees you around the clock operation of the equipment in our data center. In an unlikely case of hardware failure, we will take the cost on ourselves. To check how much you will earn in digital currency you can go to the official sites - (www.litecoinpool.org/calc and www.btc.com) and see the current profitability by making the relevant data.

Can I pay the contract in a wire way?

Yes, you can. The list of payment options will be available as soon as you are charged with the fee. You can choose the most convenient payment option and start mining right after you pay the fee.

How and when can I get the generated bitcoins and what are the fees for withdrawing funds?

Mining rewards get transferred to your account daily. More detailed statistics are available in your Personal Account. You can withdraw mined cryptocurrency from your account at any time by filling in a relevant request. Our service does not charge any withdrawal fees.

How long does it take to issue a withdrawal request?

Any requests to withdraw funds from your internal account are processed and confirmed within a few minutes. However, it should be noted that for reasons beyond our control, such as the congestion of the virtual currency network, delays of more than 24 hours are possible.

What is the expected return on investment?

Mining of any cryptocurrency depends on the cost and difficulty of coin mining, which no one can predict. Therefore, we recommend that each client independently studies this issue before making a decision. You can visit websites such as (www.coinwarz.com) and study the current relevant data.

How does Affiliate Program work?

Affiliate bonus will be added to your account only if you have an active contract and have attracted a new client, who has registered using your unique reference code and bought one of the existing contract options. In order to get more information on the subject visit the Affiliate Program page.